Service and Maintenance Services
With Paktaş Platform's guarantee, we stand by you even after the sale. Our expert team provides quick response, periodic maintenance, and original spare parts support.
2-Year Limited Warranty
Warranty against defects in materials and workmanship.10 Years of Spare Parts Warranty
Guaranteed uninterrupted supply and long-lasting use.Notification within 48 hours.
Fast review and action in case of warranty claims.The Importance of Periodic Maintenance
Regular periodic maintenance of platform vehicles is of great importance for both occupational safety and operational efficiency.
Occupational Safety and Continuity
Firstly, regular maintenance allows potential malfunctions to be detected in advance, preventing serious accidents. This increases employee safety and ensures business continuity.
High Efficiency and Low Cost
Furthermore, well-maintained equipment operates more efficiently and without performance loss. Reducing unexpected breakdowns prevents disruptions in production processes and helps keep costs under control.
Long Equipment Lifespan
Periodic maintenance also extends the lifespan of equipment. Thanks to regular inspections and parts replacements, platform vehicles can be used safely for longer periods. This delays the need for new equipment investment, providing an economic advantage.
Service Request Form
Please complete the form below regarding your service or maintenance request. Our team will contact you as soon as possible.
Warranty Coverage and Terms
Limited Warranty Details
Paktaş Platform guarantees that every new machine it produces is free from defects in materials and workmanship for a period of 2 years from the date of delivery to the customer. Defective parts covered under warranty will be replaced or repaired free of charge with the approval of the Paktaş Platform Maintenance Department.
Periodic Maintenance Requirements
Unless otherwise specified in a contract, periodic maintenance is the responsibility of the customer. The warranty does not cover malfunctions resulting from periodic maintenance not performed on time and correctly by an authorized person.
Exclusions from Warranty
- External Components: Parts supplied by external suppliers such as the engine, tires, battery, etc., are subject to their respective manufacturer warranties.
- Unauthorized Modification: Changes made without the written approval of our engineering department will void the warranty.
- User Error: Exceeding capacity (misuse), improper maintenance, accidents, and operations contrary to the manual are not covered by the warranty.
- Normal Wear and Tear: Normal wear and tear on parts caused by oils, filters, chemical contact, and the operating environment is not covered under warranty.
International and Other Conditions
For service requests outside of Turkey, only a material warranty is provided; travel, accommodation, and other expenses are the responsibility of the buyer. In case of warranty claims, we must be informed within 48 hours.